Risk & Crisis Communication
Crisis situations are characterised by confusion, lack of information, uncertainty and time pressures. Everything you have been used to in your day-to-day routine is turned upside down, control has been lost, and the world - particularly the media - seems to be screaming at you. However, it is possible to have some control over these potentially damaging situations. Critical to maintaining control and displaying a sense of competence is an efficient crisis communication team.
Insight Consultants offers a specialised strategic risk and crisis communication service. The approach is centred on a highly proactive four-phase model that places great emphasis on utilising strategic communication management before, during and after the occurrence of a crisis situation.
We regularly advise clients on the management of communication prior to a crisis happening. This includes the production of a comprehensive crisis communication plan that covers all aspects of an immediate crisis response. Great importance is placed on the organisation's response in the first 24-hours of a crisis. This 24-hours will greatly determine the outcome of the crisis situation. In order to assist the client through these difficult situations, a useful communication toolkit is provided.